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AutoSupport 交付由于 DNS 而失败 - 无法解析 ONTAP 9 及更早版本中的主机

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4
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Public
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0
Category:
ontap-9
Specialty:
core
Last Updated:

适用于

  • ONTAP 9
  • 集群模式 Data ONTAP 8
  • SMTP
  •  HTTP ( S )
  •  AutoSupport

问题

  •     节点无法连接到 DNS 服务器,并且无法解析以下任何主机名。
    • support.netapp.com
    • 您的邮件主机服务器(如果使用 SMTP )
    • 代理服务器(如果已配置)
  • 验证:( 3 个选项)

1. 运行命令  Autosupport history show 

::>system autosupport history show::>system autosupport history show -node <node_name>  -fields node,seq-num,status,error,destination


上次报告的错误: Couldn't resolve host name.

2. 从命令行测试连通性

 ::> set advanced ::> system node autosupport check show-details -node node_name 

example:

 Category: smtp Component: mail-server Status: failed Detail: SMTP connectivity check failed for destination: mailhost. Error: Could not resolve host - 'mailhost' Corrective Action: Check the hostname of the SMTP server 

3. 查看 Notifyd 日志。

::> node run -node (node-name) -command rdfile /etc/log/mlog/notifyd.log

通知日志显示以下错误:
Attempting to deliver ASUP using PUT)
0000001b.000723c6 04233027 Fri Feb 27 2015 02:27:01 -05:00 [kern_notifyd:info:829] (category:
829:1528:deliver) (emittime: 2/27/2015 02:27:01) (message: getaddrinfo(3) failed for
support.netapp.com:443)
0000001b.000723c7 04233027 Fri Feb 27 2015 02:27:01 -05:00 [kern_notifyd:info:829] (category:
829:1528:deliver) (emittime: 2/27/2015 02:27:01) (message: Couldn't resolve host
'support.netapp.com')
0000001b.000723c8 04233027 Fri Feb 27 2015 02:27:01 -05:00 [kern_notifyd:info:829] (category:
829:1528:deliver) (emittime: 2/27/2015 02:27:01) (message: Closing connection #0)

 

 

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