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如何在管理服务更新期间解决 NetApp HCC 中的超时错误

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management-services-for-element-software-and-netapp-hci
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hci
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适用于

  • 管理服务 2.10.27
  • 管理服务 2.10.29
  • 管理服务 2.11.34
  • 管理服务 2.13.37

说明

尝试从 2.10.27 、 2.10.29 或 2.11.34 到 2.13.37 更新管理服务时,您可能会从混合云控制 (HCC) 用户界面注销或收到一个错误,指示上传和验证失败、即使上传过程达到 100% 。

原因:如果管理节点管理的权威存储群集运行的是早于 12 . 0 的元素版本、则登录到 HCC 后会出现 2 小时的硬会话超时。如果在上载过程中超过了这两小时窗口、上载将不会完成、用户将从 HCC 注销、以便可以启动新会话。

如果由管理节点管理的权威存储群集正在运行 Element 12 或更高版本、则在需要 2 分钟以上的时间才能完成从 HCC 上载时、会出现一个已知问题。

 

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