由于防火墙块, E 系列 AutoSupport 交付失败
适用场景
- E2800 , E5700 , EF300 和 EF600
- SANtricity System Manager
问题描述
- 用户从 SANtricity 系统管理器收到严重电子邮件警报,指示无法传送 AutoSupport 消息:
示例:
An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/
- 在 ""
ASUP-TRANSMISSION-LOGS
中显示 AutoSupport 消息 DISPATCH FAILED 消息。
示例:
9/5/21 22:54:46 UTC -> Priority:CRITICAL, ASUP Message Type:Daily Schedule, ASUP Task Type:Delivery, Status:FAILED, Storage Array:, SAID:6D039EA00015F2BA000000005EFD49CC, Chassis Serial Number:722013XXXXXX, Thread ID:4,898,575, Delivery Method:HTTPS, Sequence Number:935, Delivery URI:N/A, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:AutoSupport message dispatch failed.
- ""
AUTOSUPPORT-HISTORY.XML
显示 transmission failed 。
示例:
935 http Transmission-failed 1 DAILY_CSB pii_mask/XXX/pii_mask Sun Sep 05 22:53:56 UTC 2021 4611763 24711808 50533
wget https://support.netapp.com/put/AsupPut/
可实现以下目标:
ERROR: The certificate of 'support.netapp.com' is not trusted.
ERROR: The certificate of 'support.netapp.com' hasn't got a known issuer.