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由于防火墙块, E 系列 AutoSupport 交付失败

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适用场景

  • E2800 , E5700 , EF300 和 EF600
  • SANtricity System Manager

问题描述

  • 用户从 SANtricity 系统管理器收到严重电子邮件警报,指示无法传送 AutoSupport 消息:

示例:

An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/

  • 在 ""ASUP-TRANSMISSION-LOGS中显示 AutoSupport 消息 DISPATCH FAILED 消息。

示例:

9/5/21 22:54:46 UTC -> Priority:CRITICAL, ASUP Message Type:Daily Schedule, ASUP Task Type:Delivery, Status:FAILED, Storage Array:, SAID:6D039EA00015F2BA000000005EFD49CC, Chassis Serial Number:722013XXXXXX, Thread ID:4,898,575, Delivery Method:HTTPS, Sequence Number:935, Delivery URI:N/A, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:AutoSupport message dispatch failed.

  • ""AUTOSUPPORT-HISTORY.XML显示 transmission failed 。

示例:

935  http Transmission-failed 1 DAILY_CSB pii_mask/XXX/pii_mask Sun Sep 05 22:53:56 UTC 2021 4611763 24711808 50533

  • wget https://support.netapp.com/put/AsupPut/​​​​​可实现以下目标: 

ERROR: The certificate of 'support.netapp.com' is not trusted. ERROR: The certificate of 'support.netapp.com' hasn't got a known issuer.

 

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