在2022年中执行Windows更新后、SMO 3.4.2P5无法在Windows 2019上运行此服务

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Category:: snapmanager-for-oracle<a>2009-284891</a>

Specialty:: snapx

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适用场景

适用于Windows的SnapManager for Oracle (SMO) 3.4.2P3、3.4.2P4和3.4.2P5
适用于Windows的SnapManager for SAP (SMSAP) 3.4.2P3、3.4.2P4和3.4.2P5
Microsoft Windows 2019

问题描述

最近一次重新启动后、SMO (或SMSAP)服务无法正常启动。
事件日志显示了最近在Windows上进行的一些升级。

wrapper.log 显示以下消息：

ERROR  | wrapper  | <DATE_TIME> | JVM exited while starting the application.
 FATAL  | wrapper  | <DATE_TIME> | There were 5 failed launches in a row, each lasting less than 300 seconds.  Giving up.
 FATAL  | wrapper  | <DATE_TIME> |   There may be a configuration problem: please check the logs.
 STATUS | wrapper  | <DATE_TIME> | <-- Wrapper Stopped

此外、包装程序运行以启动SMO服务的Java进程似乎与Java核心转储崩溃：

INFO   | jvm 5    | <DATE_TIME> | #
 INFO   | jvm 5    | <DATE_TIME> | # A fatal error has been detected by the Java Runtime Environment:
 INFO   | jvm 5    | <DATE_TIME> | #
 INFO   | jvm 5    | <DATE_TIME> | #  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ffd8c3570ec, pid=9384,

   tid=0x0000000000001664
 INFO   | jvm 5    | <DATE_TIME> | #
 INFO   | jvm 5    | <DATE_TIME> | # JRE version: Java(TM) SE Runtime Environment (8.0_281-b09) (build 1.8.0_281-b09)
 INFO   | jvm 5    | <DATE_TIME> | # Java VM: Java HotSpot(TM) 64-Bit Server VM (25.281-b09 mixed mode windows-amd64 compressed oops)
 INFO   | jvm 5    | <DATE_TIME> | # Problematic frame:
 INFO   | jvm 5    | <DATE_TIME> | # C  [ADVAPI32.dll+0x170ec]
 INFO   | jvm 5    | <DATE_TIME> | #
 INFO   | jvm 5    | <DATE_TIME> | # Core dump written. Default location:

   C:\Program Files\NetApp\SnapManager for Oracle\hs_err_pid<NUMBER>.mdmp
 INFO   | jvm 5    | <DATE_TIME> | #
 INFO   | jvm 5    | <DATE_TIME> | # An error report file with more information is saved as:
 INFO   | jvm 5    | <DATE_TIME> | # C:\Program Files\NetApp\SnapManager for Oracle\hs_err_pid<NUMBER>.log

在Windows SystemEvent访问包的原生类实施中、如 hs_err_pid<NUMBER>.log所示：

Stack: [0x000000d748500000,0x000000d748600000],  sp=0x000000d7485fec60,  free space=1019k
 Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
 C  [ADVAPI32.dll+0x171dc]
 C  [ADVAPI32.dll+0x16d36]
 C  [com_netapp_common_platform_windows_SystemEventNativeImpl.dll+0x131e]
 C  0x000002c801119f4e