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SnapCenter 服务器由于权限错误而拒绝从插件进行访问

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状态信息

适用于

  • SnapCenter 服务器
  • 适用于 VMware vSphere (选择控制阀)的 SnapCenter 插件

问题

由于权限错误、 SnapCenter 服务器拒绝从 SnapCenter 插件进行访问、即使没有错误配置。
此问题会导致以下问题。

  • 问题 1:适用于 VMware vSphere 的 SnapCenter 插件( SCV )不会在信息板,存储系统,资源组,策略,子文件还原页面中显示任何信息。中显示了类似以下示例的身份验证错误 aegis.log

    ERROR VSC com.netapp.aegis.sms.client.SnapManagerPolicyServiceRestImpl Unable to get policies from SnapCenter Server : The user you are trying does not have permission to access the system. Please re-authenticate to continue or contact your administrator.
    ERROR VSC com.netapp.aegis.sms.manager.PolicyManager Unable to get policies from SnapCenter Server : The user you are trying does not have permission to access the system. Please re-authenticate to continue or contact your administrator.

  • 问题 2:计划的 SnapCenter 作业未运行。在中的 SnapCenter 服务器响应中可以看到以下错误消息 SMCoreService.log

   <_message>The user you are trying does not have permission to access the system. Please re-authenticate to continue or contact your administrator.<_errorCode>-1

  • 问题 3:由于以下错误, SCV 备份作业失败。

Unable to get storage details for datastore <datastore_name> with managed object reference <datastore_id>. Storage system(s) may need to be added, also ensure that the associated host is in a connected state.

此外 aegis.log ,还会显示以下消息。 

ERROR VSC com.netapp.aegis.sms.client.SnapManagerStorageServiceImpl The user you are trying does not have permission to access the system. Please re-authenticate to continue or contact your administrator.
ERROR VSC com.netapp.aegis.model.DatastoreStorageDetailsCache The user you are trying does not have permission to access the system. Please re-authenticate to continue or contact your administrator.
DEBUG VSC com.netapp.aegis.model.DatastoreStorageDetailsCache Storage footprint not found
ERROR VSC com.netapp.aegis.discovery.VsphereDiscoveryManager Unable to get storage details for datastore <datastore_name> with managed object reference <datastore_id>. Storage system(s) may need to be added, also ensure that the associated host is in a connected state.
ERROR VSC com.netapp.aegis.sms.provider.DiscoverResourcesManager [JobId:<Job_ID>] com.netapp.nvpf.api.model.ApiException: Unable to get storage details for datastore <datastore_name> with managed object reference <datastore_id>. Storage system(s) may need to be added, also ensure that the associated host is in a connected state.

 

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