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Unified Manager无法收集性能、原因是错误:服务器返回HTTP响应代码:401

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适用场景

  • ONTAP 9.X
  • ActiveIQ Unified Manager 9.x

问题描述

  • Unified Manager WebUI指示性能数据收集失败。

查看"AU.log" 文件时、出现以下错误:

2018-11-28 07:37:48,654 WARN  [pool-6419-thread-1] c.o.s.a.d.n.a.c.ArchiveFileDownloader (ArchiveFileDownloader.java:207) - 10.0.0.1: Unable to download archive file from node : Cluster-node2 to path :/var/log/ocie/recording/archiver/10.0.0.1 (10.0.0.1: IOException, Failed downloading archived file:https://10.0.0.1:443/spi/Cluster-nod...267000.ccma.gz to path :/var/log/ocie/recording/archiver/10.0.0.1/Cluster-node2/198421_000300_1542132900928_0267000.ccma.gz(Server returned HTTP response code: 401 for URL: https://10.0.0.1:443/spi/Cluster-node2/etc/log/stats/ccma/kernel/opm/198421_000300_1542132900928_0267000.ccma.gz))

AutoSupport mgwd日志:

error 0x836690b00: 0: ERR: Tables:web: Role <role_name> is not authorized to access web service 'spi' on vserver <vserver_name>: entry doesn't exist

注:

HTTP状态代码401:表示请求未应用、因为它 缺少 目标的有效身份验证凭据。

要访问"AU.log" 文件、

您可以从Unified Manager实例下载支持包。

有关详细信息、请参见:

 打开生成的.7z/zip文件->打开 Acquisition文件夹。  
注意: 在Unified Manager的OVA部署中、必须先从OVA上对支持包文件进行FTP\SCP、然后才能查看数据。

根据您的平台导航到以下位置。对于vapp、您需要使用 diag用户登录。

 

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