跳转到主内容

在此阶段,在日语 Windows 上安装 OCI DWH 失败 启动报告引擎

Views:
6
Visibility:
Public
Votes:
0
Category:
oncommand-insight-data-warehouse
Specialty:
oci
Last Updated:

适用于

  • OnCommand Insight ( OCI )数据仓库( DWH ) 7.3.11
  • 在日语区域设置的 Windows 操作系统上安装

问题

  • "Starting Reporting Engine ..."的阶段, OCI DWH 安装失败。

示例:

2008649526-2.JPG

  • install_oci_dwh_msi.log 指示报告引擎无法启动。

示例:

MSI (s) (78:14) [18:47:23:111]: Executing op: ActionStart(Name=Start_DWH_ReportEngine,Description=Starting Reporting Engine ...,)
Action 18:47:23: Start_DWH_ReportEngine. Starting Reporting Engine ...
MSI (s) (78:14) [18:47:23:111]: Executing op: CustomActionSchedule(Action=Start_DWH_ReportEngine,ActionType=9250,Source=D:\Program Files\SANscreen\,Target=**********,)
CustomAction Start_DWH_ReportEngine returned actual error code 1 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (78:14) [19:07:43:132]: Note: 1: 1722 2: Start_DWH_ReportEngine 3: D:\Program Files\SANscreen\ 4: **********
MSI (s) (78:14) [19:07:43:132]: Note: 1: 2205 2: 3: Error
MSI (s) (78:14) [19:07:43:132]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1722
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action Start_DWH_ReportEngine, location: D:\Program Files\SANscreen\, command: **********
MSI (s) (78:14) [19:10:49:792]: Note: 1: 2205 2: 3: Error
MSI (s) (78:14) [19:10:49:792]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (78:14) [19:10:49:792]: Product: OnCommand Insight 7.3.11 (125) -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action Start_DWH_ReportEngine, location: D:\Program Files\SANscreen\, command: **********

  • <Installation_Path>\SANscreen\cognos\analytics\logscogconfig.log 显示的错误如以下示例所示。

示例:

16/02/2021,16:15:23,Info,========== Cognos Configuration =========
16/02/2021,16:15:24,Err,org.dom4j.DocumentException: Error on line 1345 of document  : 2 バイト UTF-8 シーケンスの 2 バイト目が無効です。, com.cognos.crconfig.data.DataManager.getConfigFileVersion(DataManager.java:946)com.cognos.crconfig.data.DataManager.getConfigFileVersion(DataManager.java:980)com.cognos.crconfig.data.DataManager.checkUpgrade(DataManager.java:610)com.cognos.crconfig.CRConfigConsole.begin(CRConfigConsole.java:125)
16/02/2021,16:15:24,Err,com.cognos.crconfig.data.DataManagerException: 始動設定ファイルを解析できません。, com.cognos.crconfig.data.DataManager.getConfigFileVersion(DataManager.java:949)com.cognos.crconfig.data.DataManager.getConfigFileVersion(DataManager.java:980)com.cognos.crconfig.data.DataManager.checkUpgrade(DataManager.java:610)com.cognos.crconfig.CRConfigConsole.begin(CRConfigConsole.java:125)
16/02/2021,16:15:24,Info,Silent exit with error code: 1

 

 

CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support