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尝试登录到 DWH 报告门户失败,并显示错误: "DPM-Gty-5003" 或 "CAM-CRP-1064 Unable to process the PKCS #7" 或 "CAM-CRP-1093 unable to read the contents of the keystore"

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Category:
oncommand-insight
Specialty:
oci
Last Updated:

适用于

  • DWH 版本 7.0.x
  • DWH 版本 7.1.1
  • DWH 7.1.2 版
  • DWH 版本 7.2.0

问题

尝试登录到 DWH 报告门户失败,并在日志中显示 Invalid credentials 错误和以下错误:

CAM-CRP-1064 Unable to process the PKCS #7
-or -
CAM-CRP-1093 Unable to read the contents of the keystore


when restarting the Cognos services from IBM Cognos Configuration window , the PKCS/ Certificate key errors are reported :

[ ERROR ]
--------------------------------------------------------
CAM-CRP-1093 Unable to read the contents of the keystore '.../Program Files/SANscreen/cognos/c10_64/configuration/csk\jCSKKeystore'. Reason: java.io.IOException: com.sun.crypto.provider.SealedObjectForKeyProtector
--------------------------------------------------------

CAM-CRP-1064 Unable to process the PKCS #7 data because of an internal error. Unable to read the contents of the keystore '.../Program Files/SANscreen/cognos/c10_64/configuration/csk\jCSKKeystore'. Reason: java.io.IOException: com.sun.crypto.provider.SealedObjectForKeyProtector
--------------------------------------------------------

DPR-DPR-1035 Dispatcher detected an error.</messageString></message><message><messageString>CM-CFG-5084 An error occurred while reading the startup configuration file.</messageString></message></messages>    problem starting handler ContentManagerLifecycleHandlerCM-CFG-5084 An error occurred while reading the startup configuration file. java.lang.RuntimeException: CM-CFG-5084 An error occurred while reading the startup configuration file.           at com.cognos.cm.server.ConfigurationFactory.getConfig(ConfigurationFactory.java:59)     at com.cognos.cm.server.CMServlet.<init>(CMServlet.java:224)

 

 

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