OnCommand Insight web service goes down and remote acquisition units are unable to connect, server.log error "Failed to get health data with Health profiler"

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Category:: oncommand-insight

Specialty:: oci

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Applies to

OnCommand Insight 6.x

OnCommand Insight 7.x

Issue

OnCommand Insight web UI becomes unavailable and remote acquisition units are unable to connect to the operational server. An error is observed in the server.log file on the operational server:

2020-04-09 08:00:00,000 ERROR [ServerService Thread Pool -- 89] HealthProfilerManager (HealthProfilerManager.java:134) - Failed to get health data with Health profiler: Server-Server-MySQL
com.netapp.oci.platform.common.InternalServerException: java.lang.NumberFormatException: For input string: "18446744073709534328"