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Windows 安装上的 Active IQ Unified Manager 服务可能会失败 升级后启动

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Category:
oncommand-unified-manager
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om
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状态信息

适用于

  • Windows Server 2008 , 2012 , 2016 , 2019
  • OnCommand Unified Manager ( 7.2 及以上版本)
  • Active IQ Unified Manager 9.6 及更高版本

问题描述

在 Windows 上将 Unified Manager 升级到 7.2 及以上版本后,服务 OCIE 或 OCIE-AU 可能无法启动,并指出 MySQL 服务未运行或已删除。

 

  • OCUM UI 面板可能会显示以下消息: 

"No performance data is being collected from cluster. Restart Unified manager to correct this issue."

 

  • OCUM 服务 NetApp OCIE 或 NetApp OCIE 采集单元升级到 OCUM 7.2 后无法启动、尝试手动启动时可能会显示以下错误:

“Error 1075: The dependency service does not exist or has been marked for deletion” 

 

  • Windows 系统事件日志显示以下错误:

"Error in Event Viewer, System Log. Event ID 7003: The NetApp OCIE Acquisition Unit service depends on the following service: MySQL56. This service might not be installed."

 

  • 检查 services.MSC MySQL 服务正在运行且 MySQL 安装目录中的 *.err 日志显示 MySQL 的正确版本已安装并正在运行:  


示例:

2017-08-09T10:57:42.838235Z 0 [Note] C:\Program Files\MySQL\MySQL Server 5.7\bin\mysqld.exe: ready for connections.
 

 

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